Spa Etiquette
Recommendations and Policies
Your Expectations and Needs
We realize that some of our guests will come to relax, some to heal, and some to find calming inspiration. It is our goal to exceed your expectations with every visit to The Studio. During your first visit, your therapist will request and review your medical history, recent injuries and medications, and your individual needs. We will also respect the recommendations of your doctor or other healthcare providers and ensure any required communication with them. At the beginning of each visit, your therapist will review any changes to your personal needs and customize your session to serve you best. Whatever your reason for visiting The Willow Studio, you will be assured of a rewarding and rejuvenating experience!
The Willows Studio guarantees your satisfaction with every service and product we provide. We welcome your compliments, as well as your suggestions.
Scheduling
We do recommend that you always schedule your next appointment before leaving the studio. Appointments ensure the availability of your favorite services and times. Walk-ins are graciously accommodated when possible. *We recommend introducing treatments to your children at age 10.
Arriving for Your Appointment
Sessions are scheduled to allow for relaxation and consultation prior to your treatment. A period of calm and quiet will prepare you to receive the full benefit of your session. We recommend that you plan to arrive a few minute prior to your scheduled session to enjoy this quiet time in our Tranquility Room.
Cancellations and Late Arrivals
If you are running late, please call us. We will work with you to customize an abbreviated session or to re-schedule. To accommodate all our guests fairly, it is important to provide 24 hours notice of cancellation. We reserve the right to charge for no-shows and late cancellations. If your appointment time can be filled, you will not be charged.
Quiet Considerations
For the consideration of all our guests and to ensure the most rewarding experience, we ask that all conversations be kept in a low tone in shared areas, as well as in treatment rooms. Cell phones and pagers must be turned to the OFF position (‘silent’ or ‘vibrate’ allows quiet time to be interrupted). If you need to be contacted during your visit, the front desk will gladly accommodate your needs while supporting your relaxation. * While we do not have accommodations for small children during your visit, nearby offsite child care is available by appointment.
Gift Cards
What better way to say, ‘Thank you!”, “Congratulations!”, or “I love you!” than a gift of relaxation, pampering, and rejuvenation? Give the luxurious gift of well-being to the people who are special to you. The Willows Studio offers gift cards in any amount for any occasion. You may purchase gift cards in person or over the phone at any time.
Payment, Pricing, and Gratuity
We accept all major credit cards, debit cards, checks, and cash. Series treatments (6 or more) are available and may be purchased using any of the payment methods. Discounts for series cannot be combined with other package pricing. Gratuities for all services are graciously accepted.
Community Support
The Willows Studio proudly supports the success and well-being of the communities of the Blackstone Valley through our partnership with Kelly & Co. We welcome your inquiries and will enthusiastically offer our support as schedules and resources allow.